Technical Support
  (toll free) 1.888.238.4367
  Email: Technical Support
  Emailing Tech Support will place      your request in cue. You will      receive an immediate email with      your trouble ticket number.

 

Support

SkyPort’s customer support is a vital part of our success. At SkyPort, we realize that to deliver the world’s most reliable communications solutions, superior customer support is fundamental. This is why we employ only the brightest and most dedicated people. Our technical and service team are second to none, and are there to help you get your communications to where they need to be.

SkyPort’s sales team has experience with many types of businesses and can assess all of your communications needs. SkyPort is leading the communications industry and will continue to exceed the demands of our clients. Not only through secure and fast communications solutions, but through smart business practices like customer support and continuous education. We welcome you to the SkyPort family.

As part of SkyPort's Technical Support we offer our clients an easy to use remote desktop application that is secured with 256kb AES encryption. This allows our technical team to access your system and troubleshoot any issues you may be experiencing. Please call Technical Support's toll free number 1.888.238.4367, to have an experienced service technician guide you through the steps.

Technical Support Downloads

If you are having troubles remotely connecting to your iDirect Modem - please contact our service technicians and they will walk you through the steps to installation and use of the applications below.

Downloads for iSite

iSite v.7.0.1.2 - Windows XP Home, Pro, & 2000 - 16MB File

iSite v.6.0.7 - Windows XP Home, Pro, & 2000 - 13MB File

Please Read Download Disclaimer

SkyPort file downloads are provided as is without warranty either expressed or implied. All files have been virus scanned; however, for your own protection, you should scan these files again (as you should for any file downloaded from the internet.) SkyPort offers downloads from various software vendors. SkyPort refuses liability for any damage or loss resulting from the use or misuse of any software product offered from a third party for downloading. If you have a problem, question, or complaint about a particular piece of third party software SkyPort will attempt to address the issue. SkyPort uses reasonable care to ensure that software products, files, and demos are safe to operate when installed according to the manufacturer's installation instructions and that all products are free from known software virus. If you have any doubt at all about the safety and operation of software made available to you in SkyPort --do not download it.